If you are having issues with your login and need to reset your password, you can reset your password by using the login screen.
Resetting password by using login page
Navigate to the login page and select "Forgot password?"
This will redirect you to provide your email, once you provide your email you will be emailed a link to reset your password. Once you receive the password reset email click on link provided in email and submit your new password.
Resetting Password as an Admin user
Please share the "forgot=password" URL with your partner in order to initiate their password reset workflow. Appending "/forgot-password" to your admin domain will send the user to the reset page.
ex:
https://{yourdomainname}/forgot-password